Comments on: How a Small New York City Hotel Put Itself on the Map through Social Media

By: A crisis! Now what? « DigiRedo – New Media in Motion

A crisis! Now what? « DigiRedo – New Media in Motion — Tue, 23 Aug 2011 20:17:54 +0000

[...] should realize the importance of Social Media. And I know, most of us do not work for Nike, Lego or The Roger Smith Hotel, companies that are very social media savvy. No, many of us work for companies that are either [...]

By: 5 Boutique Hotel Marketing Ideas To Get People In The Door |

5 Boutique Hotel Marketing Ideas To Get People In The Door | — Thu, 16 Jun 2011 21:40:13 +0000

[...] and followers to see if there was an opportunity to branch out and make new friends.” (source: Techipedia) He says, “I really found the genuine ability to connect with people valuable and we have [...]

By: Tamar Weinberg

Tamar Weinberg — Tue, 15 Mar 2011 22:29:59 +0000

Thanks Geordie! Yes, Roger Smith rocks and Brian did a great job. Very few companies do this well.

By: geordie

geordie — Tue, 15 Mar 2011 21:59:24 +0000

Tamar,

I’ve been getting into blogging for a few of our companies, and I know how time consuming it can be. This post in particular, shows a lot of thought, and I applaud your efforts. I agree with you, there’s no luck in hanging out on twitter and making yourself available on a near 24×7 basis. That’s called hard work and dedication, and interacting with your customers like this is likely what’s made this hotel’s success story such a great one. This is an inspirational story, and although we’re early on in the blogging social media game, it gives me just that little bit more inspiration to keep at it, even though we’re not seeing immediate results.

Good luck with your social media efforts, and great post.

Geordie
@gemmsupport

By: Tamar Weinberg

Tamar Weinberg — Thu, 10 Feb 2011 14:33:15 +0000

Thanks Eldad. They are and do it well.

By: Eldad Sotnick-Yogev

Eldad Sotnick-Yogev — Thu, 10 Feb 2011 14:26:32 +0000

I love this post! and keep referring to it again and again for a company that gets it. In fact, I’ve referred to it again today.

Service is a difficult concept to show online and Roger Smith is coming the closest to highlighting their unique approach to service & guest relations.

By: Tamar Weinberg

Tamar Weinberg — Sat, 09 Oct 2010 23:19:09 +0000

Awesome, hopefully they will. Thanks, Brett!

By: Tamar Weinberg

Tamar Weinberg — Sat, 09 Oct 2010 23:17:25 +0000

Yes indeed.

p.s. I won’t spam you… you don’t have to be afraid to provide me with your email address

By: Rose

Rose — Sat, 09 Oct 2010 18:43:30 +0000

It was interesting reading about a business that has taken advantage of using the Internet to increase their business! I have a “Working From Home” blog myself and it’s always great to read about how other businesses are making themselves more successful – especially when they are using the internet to do so!

By: Brett Relander

Brett Relander — Mon, 20 Sep 2010 23:11:28 +0000

This excerpt says it all: “When I want to book, I just DM them and ask for the ‘social media rate.’ I’m not even sure if this exists or not, but it makes me feel special. More importantly, they’ve created a go-to place or space for community.”
This is an great example of a company that gets it and has moved the needle because of it. We recently shared the story to a large group of Dallas hotels. Time will tell if they got the message.
Congrats to the Roger Smith Hotel!

Brett Relander
@BrettRelander