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Digital Marketing Specialist, Social Media Consultant, and Tech Geek at Heart

Social Media Community Management: An Interview with Kathryn Peck of EA SPORTS

Almost exactly a year ago, I observed Kathryn Peck represent EA SPORTS on Twitter. Her community outreach on behalf of Electronic Arts was amazing and her engagement with customers gives all of us lessons to live by. I knew that as a community manager myself, I had to ask her about her own experiences with social media within a...

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10 Community Manager Responsibilities that Don’t Involve Twitter and Facebook

This is a guest post by Itamar Kestenbaum. Follow him on Twitter. Every time I tell someone I’m a Community Manager, I get a varied response. But the response doesn’t vary enough. The response is usually something along the lines of “Wow! So you tweet and facebook for a living! Kewlz!” or “So do you...

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