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Digital Marketing Specialist, Social Media Consultant, and Tech Geek at Heart

Why Customer Service Should Be in Your Social Media Marketing Strategy

If you’re reading this article, it should be clear to you that people use social media — like this very blog post — as a way to broadcast their thoughts and feelings, be them positive or negative. Blogs can also convey information, share ideas, and chronicle important lifetime milestones. In today’s day and...

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A Brief Introduction to The New Community Rules: Marketing on the Social Web

After years of trial and error and months of writing, The New Community Rules (O’Reilly link | Amazon link) has been released, and I wanted to dive into some of the concepts I discuss in the book, many of which I hope to explore in depth in future blog posts. The New Community Rules talks about the important role social media...

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When is Brand Evangelism a Crime? Exploring the Royal Caribbean Promotional Marketing Strategy

My husband Brian, who knows firsthand how much I eat, drink, and sleep social media, pointed me to an interesting critique by ExpertCruiser on a 2007 social media marketing campaign by Royal Caribbean.  That year, the cruise line launched a brand ambassador program.  Using market intelligence, Royal Caribbean identified...

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Best Internet Marketing Posts of 2008

Today is my birthday, and I decided to give you all a gift that few of you have been highly anticipating for a few months now. My most popular post on this site — probably by far — was last year’s Best Internet Marketing Posts of 2007 compilation. I spent about 3 days (and nights) on it (without sleep) and I was...

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Top 6 Ideas for Incredible Viral Content

As many of us alluded to earlier this month at SMX Social Media, viral content is king. Viral content is what people look for. Viral content is what people bookmark. Viral content is what people talk about. Viral content can spark memes. Viral content is the foundation for linkbait. Indeed, viral content is a wonderful concept...

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