Social Media Consultant and Tech Geek at Heart

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Social Media

3 Golden Business Rules for Social Media Engagement

August 25, 2010

If you’re doing social media for your business, there’s nothing better than to do it right. Many companies partake in this “shiny toy syndrome” and do it all without a plan or strategy in place. Worse, many don’t really understand what to do once they start. They hear about tools, put forth a miserable effort, and are either too busy or just lazy.

With social media, an abundance of resources are at your fingertips. However, without a successful plan and any adequate preparation, your social media efforts will fail. Here are three dos and don’ts you should think about before you move forward.

Don’t self promote.

Okay, so this should be obvious, but there are so many businesses that don’t get it. On a particular forum I am active on (yes, I still use them!), I noticed someone asking for advice. A response came from a business owner who had the perfect answer on her website and directed the original poster to the website for a detailed reply. Sadly, this person’s post was pulled by the strict moderators on that forum; the post was purely self-promotional and nothing but. When I reviewed the poster’s account, I understood why. I noticed that she had done the same thing on other discussions on the same forum over a period of several months and all of them were pulled!

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Social Media Insecurity: What to do When Online Activity Affects Your Offline Relationships

August 18, 2010

As social media enthusiasts, we often forget that we live in a different type of world than everyone else. We might be more keen to open up to strangers and share our feelings with people we don’t know. It’s the world we’re living in — for us, at least, and it will continue as we spread these ideas to our peers and colleagues, all of whom will likely slowly open up to this world in due time. All paths will ultimately lead to here whether or not these “outsiders” have chosen to accept it yet.

I can empathize with the holdouts. I have family members who are really confused with how omnipresent I seem online, but at the end of the day, they take pride in that. My uncle knows a young girl from his community, a recent college graduate, who is looking for a social media job. When she found out I was his niece, she became ecstatic. I told her to reach out and I embraced the opportunity to help her. (If you’re hiring for entry level in NYC, let me know and I’ll pass on her info!). Meanwhile, I did my uncle proud. Social media is about helping one another and building real strong friendships, usually around a certain interest or activity.

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The Audacity of Free: The Products and Services Edition

July 29, 2010

Last year, Chris Brogan coined the phrase “the audacity of free” to refer to the entitlement his “friends” feel they have about getting free entry into conferences that he and his team spend months to organize. Somehow, individuals forget along the way that costs accrue when considering the venue, food, exhibit hall, and the staff required on hand to run the event smoothly. At the end of the day, contrary to seemingly popular belief, the hosts aren’t the only ones pocketing the money.

Yet with social media, there’s a perception that it’s easy to score freebies. After all, we become easily connected and six degrees of separation is slowly becoming three degrees.

Social media has introduced incentives to the online space, encouraging others to connect with your business. It shouldn’t be that way, but that’s the way it is. You want something from someone, so you need to compel them to engage or they’d have no reason to. In fact, in a test a colleague of mine ran with sponsored advertisements, the incentive-based campaign was much more successful than the original information-only campaign. But many individuals take this concept too far, expecting a freebie at every turn. And unfortunately, social media is at fault for breeding this mentality and causing it to spread.

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No, You Can’t Automate Social Media!

July 7, 2010

Over the past two years or so, social media’s increased popularity has really done something for those assuming that it’s all a “get rich quick” opportunity. The widespread adoption of social media has caused for hordes of “experts” to suddenly come into town assuming that they can totally own this niche. These new “Internet Marketers” take Twitter by storm, using automated Twitter tools in abundance that give them the true appearance of expertise. They are no-name people who all of the sudden have 22,000 followers while following 23,000, but that doesn’t matter because a newbie trying to market his business sees this 5 digit number and gets excited about the opportunities to reach so many people so quickly.

It’s a Utopian mindset but one that clueless business owners step into after following an “expert” and hiring him for services. Many unsuspecting business owners blindly spot the riches of social media based on the appearance of numbers (even though those are usually deceiving). They think, “This guy must be great; he has 30,000 Twitter followers! What’s better than that?”

It’s unfortunately a situation I’ve been picking up more and more on as I see users building their entire social media marketing empire on the basis of automation.

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Dear Facebook Friends, You’re Doing it Wrong

June 23, 2010

Unless you’ve gone to a college in the last 10-15 years (and only when the book existed), you may not even know where the name Facebook came from. (In case you want to know, here’s a hint.) Facebook, originally known as thefacebook.com, was a service that connected college students to their classmates and to friends in other universities. The concept was based off a tangible book that incoming freshmen were given each year so that they can meet their classmates. Because of its original simple use (communication!) and its restricted access, people had no need to use any other names on the Mark Zuckerberg-created social network. You could find me by searching for my name (my maiden name, at least). You could find any college student who elected to join by using their first name and last name. They weren’t trying to be silly and they had no reason to self-promote. It was a closed service with almost instant and immediate trust.

It’s how social networks are intended to be used.

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