If you’re reading this article, it should be clear to you that people use social media — like this very blog post — as a way to broadcast their thoughts and feelings, be them positive or negative. Blogs can also convey information, share ideas, and chronicle important lifetime milestones. In today’s day and age, it is incredibly easy for a person to set up his personal web space to start sharing whatever is on his mind (and you begin to wonder why Twitter’s growth is so huge and popular among celebrities?)
With social media — or quite frankly, the existence of the Internet, any misstep you make in your personal dealings with others can become public. And this is why customer service is incredibly important, even if the customer service dealings are entirely handled offline.
Social media is social.
It’s easy for people to tweet about bank robberies and to photograph live displays of computer errors in public places. Do you think it’s harder for people to rant about your screw-ups?
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Tamar Weinberg is a social media enthusiast with a passion for all things tech and productivity. She provides consulting in internet marketing and manages Community Support & Advertising at Mashable. Tamar is also the author of 
Digital Marketing Specialist, Social Media Consultant,
and Tech Geek at Heart