Quantcast

Digital Marketing Specialist, Social Media Consultant, and Tech Geek at Heart

Why Customer Service Should Be in Your Social Media Marketing Strategy

If you’re reading this article, it should be clear to you that people use social media — like this very blog post — as a way to broadcast their thoughts and feelings, be them positive or negative. Blogs can also convey information, share ideas, and chronicle important lifetime milestones. In today’s day and...

read more

A Brief Introduction to The New Community Rules: Marketing on the Social Web

After years of trial and error and months of writing, The New Community Rules (O’Reilly link | Amazon link) has been released, and I wanted to dive into some of the concepts I discuss in the book, many of which I hope to explore in depth in future blog posts. The New Community Rules talks about the important role social media...

read more