July 29, 2010
Last year, Chris Brogan coined the phrase “the audacity of free” to refer to the entitlement his “friends” feel they have about getting free entry into conferences that he and his team spend months to organize. Somehow, individuals forget along the way that costs accrue when considering the venue, food, exhibit hall, and the staff required on hand to run the event smoothly. At the end of the day, contrary to seemingly popular belief, the hosts aren’t the only ones pocketing the money.
Yet with social media, there’s a perception that it’s easy to score freebies. After all, we become easily connected and six degrees of separation is slowly becoming three degrees.
Social media has introduced incentives to the online space, encouraging others to connect with your business. It shouldn’t be that way, but that’s the way it is. You want something from someone, so you need to compel them to engage or they’d have no reason to. In fact, in a test a colleague of mine ran with sponsored advertisements, the incentive-based campaign was much more successful than the original information-only campaign. But many individuals take this concept too far, expecting a freebie at every turn. And unfortunately, social media is at fault for breeding this mentality and causing it to spread.
This is a preview of The Audacity of Free: The Products and Services Edition.
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July 15, 2009
After years of trial and error and months of writing, The New Community Rules (O’Reilly link | Amazon link) has been released, and I wanted to dive into some of the concepts I discuss in the book, many of which I hope to explore in depth in future blog posts.
The New Community Rules talks about the important role social media has begun playing in our lives. Most importantly, however, is the role the emerging technology puts on the business owner who is tasked with finding out how to make an impact in this evolving landscape. We’ve seen that individuals nowadays don’t sift through their Yellow Pages to find a local business (nor do many people even own such a big book any longer); they turn to the Internet for help. By using the power of search, they are able to find what they want or would be reasonably happy with.
Search alone, however, isn’t cutting it. What if, on the first page of search results, you discover that people are very disappointed with the business? What if someone can’t stop singing praises about the product she just bought? If you’re looking at buying a product or utilizing a service, chances are you’re looking for the sentiment about that product or service as well.
This is a preview of A Brief Introduction to The New Community Rules: Marketing on the Social Web.
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Digital Marketing Specialist, Social Media Consultant,
and Tech Geek at Heart