sprint

The worst possible thing you can do is to slight someone else at the expense of convenience. The result is bad publicity, regardless of the benefits you believe it yields for the short term. If you screw up, it’s a public relations nightmare. Can we say damage control?

Here are three cases that were blown way out of proportion but could have been handled a lot better if the companies thought of the consequences before acting. There’s a bottom line: it’s a lot harder to sweep your mistakes under the rug, especially as a company in a world of conversing markets.

Case #1: Sprint Terminates Customers’ Accounts for Complaints

It’s been all over the Internet already. One of the more recent fiascoes occurred when Sprint forcibly disconnected service for 1,200 customers. From News4Jax.com, Sprint released a rather disturbing statement, saying:

Rather than continue to operate in a situation that was unsatisfactory for Sprint and our subscribers, we chose to terminate our relationship with those customers to allow them to pursue other options.