word of mouth marketing

Last week, I wrote a piece on brand building for Forbes.com. With permission, I am publishing the unedited version here.

Today, marketing your business for free may seem to be an unattainable process. But with social media marketing, it doesn’t have to be. The only investment in the act of marketing on the social web is time and energy.

Thankfully, you don’t have to go at social media marketing alone. Engagement in a process called brand evangelism is one beneficial strategy to get your brand known and to help spread your message. Brand evangelism is a word of mouth marketing tactic in which the ardent supporters of your service or product feel so passionately about your offerings that they act as unofficial spokespeople on your company’s behalf. They are cheerleaders on the sidelines and they’re rooting for your team.

By listening to the conversations — the blog posts, the forum discussions, the tweets, and the other public dialogues — that relate to your brand, you can find out who feels strongly about your company and product, you can assess who might have a neutral stance toward your service, and you can gather information about your detractors those who dislike your current offerings. In a brand evangelism strategy, you’d take note of those who feel good about what you are doing: they already represent your target audience. As such, it would be foolish not to embrace them. Their citizen marketing can boost your credibility in the eyes of their peers who are hopefully your customers.