If you look around the social web a lot like me, you will agree that most social media campaigns suck. Some people think social media is just fun. Some however see it as an opportunity. What do you think about using social media for business? I hope you are still not confused by the whole concept.
If your business is already on the social web, you will need something to help you improve on your campaigns. You will need an audit.
When you audit your social presence, you will be able to make better business decisions when it comes to social media. You will be able to gather enough data from your own campaigns to help you improve your online marketing.
We are going to go through a series of questions that will help you in your audit. The audit has been divided into parts so that it will be easy for you to take notes.
Grab a pen and paper or open your word editor and let’s begin.
- Are my profiles complete? Make sure all your social media profiles are complete with the most relevant information. Fill out your bio by saying something about what people do with your brand. It’s all about your target audience; not just about you.
- Do I have exclusive profiles for my brand? If you have your brand name as your Twitter handle and a portrait photo of you on your profile, you are getting it all wrong. People want to be able to identify your brand. They don’t want to get to know the CEO. You can introduce yourself another way, another day. Get rid of your photo and put your logo there.
- Do I have custom profile landing pages? Custom landing pages can increase your social media efforts. You may want to create a custom Twitter background, custom Facebook fan page landing tab (with FBML) and custom YouTube channel backgrounds.
- Are my profiles well branded? Don’t give your brand another image by mixing things up. I have seen people mix up colors on their YouTube Channels, Twitter profiles, and Facebook fan pages. For example, they use a green background on Twitter, black background on their YouTube channels and maybe red on their Facebook fan page landing tabs. They completely ignore their brand colors of green and white (or blue or white maybe). A situation like this confuses people and makes it difficult to identify your brand. If your colors are green and white, use those colors all over your social profiles.
- Am I integrating my social media profiles? Can you please share your Twitter feeds on LinkedIn? (Just not like this.) How about telling your Twitter followers what is up on your Facebook fan page? When you integrate your profiles, you help build the relationships you have already started on each social site. It helps build loyalty, generate conversations, and it also gets you more followers if you do it right.
- Do I have social media integration on my business blog? If you have a business blog, you have to integrate your social media profiles on it. Ask your blog’s readers to follow you on Twitter, subscribe to your YouTube channel, add you on LinkedIn, or “Like” you on Facebook. There are plugins that can help you do that. Also, you should consider sharing your Twitter feeds and Facebook updates on your blog’s sidebar.
- Am I integrating offline marketing with my social profiles? You can promote your social media profiles by integrating offline media. You could have a T-shirt for Twitter, one for Facebook and one for YouTube. Your Twitter T-shirt could have your handle printed on it. For example, I’ll put “I tweet. Follow me @Sociatic” on my Twitter shirt. Make your handle big and bold so people can see it. Think of places you could wear your T-shirts to. You could also add your social media profile URLs on your business cards, in your catalogues, on your flyers, etc.
(Get this shirt style here).
- Am I integrating on other networks? When you write guest posts, do you include that people should check you out on the Twitter or Facebook in your byline? Do you do any guest posting at all? Consider integrating your social profiles on blogs. Another way you can integrate is using your social profile URLs as your website when leaving comments.
- What types of updates do I share? Do you share other updates relevant to your followers? Do your updates request for conversations? I have seen people share their family holiday plan on their business Twitter profile. That’s not the way to go. Your updates can make or break your business. Be careful what you share.
- How many times do I update in a day? It is not necessary to update 50 times a day. When you have nothing to say, don’t update. When you do, they are not genuine because you had to actually think about something to write when you had nothing to say. When you have something to say though, you can think about how to put deliver it; maybe you will want to add some emotional angles.
- Do I hard sell with my updates? Do you always tell people to “buy now”, “buy before midnight”, “For the first 300 people”, etc? What you should do is to be insightful, insightful, insightful… and then “New price reduction on our favorite product, “X”. Visit http://shorturl.com to take advantage.”
- What feedback do I get from my followers concerning my updates? People are definitely saying something about what your business is saying or doing on the web. What are they saying about it? What do they complain about? What do they praise you for? I hope you still have that pen and paper in your hand. 😉
- Do I have bait? Do you have something you can give out for free? Give it out to the people who take the action you want them to take. Examples of baits are: graphics, eBooks, whitepapers, scripts, website themes, coupon codes, etc.
- What part of my social activities do I measure? If you haven’t already, get measurement tools to measure all your social activities. The data will let you know where you are effective and where you suck. Some tools you can use are Social Mention, Trackur, and PostRank. You can also get Google Analytics installed on your Facebook Fan page. Facebook Analytics for domains was recently announced as well.
- Do I have alerts set up to notify me of brand mentions? If you don’t have alerts set up to notify you of conversations involving your brand, do it now. You can use Google Alerts or Social Mention’s alert feature. I prefer Social Mention because they are more thorough than Google.
- What social media site gives me the most traffic? According to your web analytics, what social media site gets you more traffic? Why do you think you keep getting traffic from that site?
- What social media site gives me the most leads? What social media site gives you the most leads? You should track this too. Don’t assume the site that brings you more traffic gives you the most leads. This is wrong. Sometimes the site that gives you less traffic gives you the most leads.
- How much time do I put into social media? You need to know the average time you put into social media every week or every month. This is going to help you realize how much time you are utilizing or wasting on social media depending on your results.
- What results am I getting from it? Are you reaping great benefits from your social efforts? Are you getting ROI on your investments on the social web? Don’t give up if the results are not good. Social Media marketing is about building relationships and conversations. Building relationships takes time so you have to give it enough time before you will see good ROI.
- What is working for me? What activities bring you more positive results? What works for you in terms of generating leads? What social media site works for you best? What types of bait brings you more leads? Analyze every part of your social media efforts and write down what’s working.
- What is not working for me? Now list all the things that are not working for you in your campaign. What bait is not working? What social media sites are not working? Write all of them down. No, don’t quit them yet. Make some changes to them and measure it another day. If it still doesn’t work, quit it.
- How effective is my overall campaign? From your results, determine whether your campaign has been successful. After you decide that, decide what’s next for you and your campaign.
- Should I get help? Did you get great results all by yourself? If you did, I bet you will love to do it again. If your campaign wasn’t successful, would you outsource it or rather learn more about social media on your own so that you can do it yourself? Put some thought into it and decide.
Did you finish up all the ink in your pen? Yeah, that’s good. It means you got a lot of ideas from the audit. It will be best to re-plan your social media campaigns. Divide your plans into days. You can make a 30 day plan or 45 day plan to improve your social media campaigns. Your plan should be based on your audit; both the good sides and bad sides.
What other questions will you ask yourself in a social media audit?
First photo by Shutterstock. All other photos are linked to their respective pages on Flickr.